Frequently Asked Questions

Yes you will need to bring your swimwear. We will provide towels, robes, and slippers.

Yes 2 hours free access is included with any 55 minute treatment booked.

Spa use is operated on a first-come-first-served basis. If there is availability on the day, you will be more than welcome to use the spa facilities, at a cost of £5 for 90 minutes.

At this time our spa and treatments are only available for over 18s.

We currently only have one double treatment room. This can be requested at the time of booking however due to high demand we cannot guarantee its availability.

It is advised to avoid hot tubs/ saunas / steam rooms due to the risk of overheating, dehydration and fainting. You can have the following treatments while pregnant: Adapted Facial, Adapted Scalp Massage, Adapted Pedicure and Manicure

With certain health conditions, a change of product can then make the treatment safe to go ahead, however this is not always the case. Please inform us of any health conditions prior to booking a treatment otherwise you could be refused treatment on the day due to health and safety. If this unfortunately happens and we were not informed in advance, no refund will be issued.

All ESPA products are made in an environment around nuts. However, only certain products contain nuts. If you have a strong nut allergy, we advise against having a facial.

Yes if you visit our voucher page, you can buy vouchers for treatments and spa access.

Treatments are non-cancellable, and prepayment is required at the time of booking. Date changes can be made up to 30 days prior to arrival.